What to Do When Your Timon Account Is Not Logging In

Experiencing trouble logging into your Timon account on the mobile app?

Here’s a step-by-step guide to help you resolve common login issues and regain access to your account.

Step 1: Check Your Internet Connection

Before troubleshooting further, ensure that your device is connected to the internet. A weak or unstable connection can prevent you from logging in.

Step 2: Verify Your Login Credentials

Double-check that you’re entering the correct email address and password. Ensure that:

• Caps Lock is turned off.

• There are no extra spaces before or after your email and password.

• Your email address is correctly formatted (e.g., user@example.com).

Step 3: Clear App Cache and Data

Clearing the app cache and data can resolve issues caused by corrupted files. Here’s how:

For Android Users:

1. Go to Phone Settings: Open the settings on your phone.

2. Select App Settings: Navigate to the app settings (labelled "Apps," "Applications," or "App Manager").

3. Choose the Timon App: Find and select the Timon app.

4. Clear Cache and Data:

   • Tap on 'Clear Cache' to remove temporary files.

   • Tap on 'Clear Data' to reset the app (this will not delete your account).

5. Open Timon App again.

For iOS Users:

1. Go to iPhone Settings.

2. Select General Settings > iPhone Storage.

3. Select the Timon App.

4. Offload App: Tap "Offload App" to remove the app but keep its data.

5. Reinstall Timon App from the App Store.

6. Open Timon App again.

Step 4: Reset Your Password

If you’ve forgotten your password or suspect it might be incorrect, follow these steps:

1. Open Timon App.

2. On the login page, select 'Forgot Password.'

3. Follow the prompts to reset your password.

Step 5: Update the App

Make sure you’re using the latest version of the Timon app. Update it via:

• Google Play Store (Android)

• App Store (iOS)

Step 6: Restart Your Device

Turn off your device, wait a few seconds, then turn it back on and try logging in again.

Step 7: Ensure Your Account Is Active

If your account has been inactive for a prolonged period or you’ve received notifications about account suspension, contact Timon Support.

Step 8: Contact Timon Support

If none of the above steps resolve your issue, reach out to Timon Support. Provide:

• The error message you’re receiving (if any)

• Steps you’ve already taken

• Your account email address
  
  

Timon Support is always here to help you get back into your account swiftly.