Why Your Timon Card Might Not Work for Online Payments or Subscriptions

Having your transaction stall during payment, whether for a one-time purchase or a recurring subscription, can be frustrating. If your Timon card isn’t working as expected, here are several possible reasons and what to do next.

Common Reasons Your Card Might Be Declined

1. Insufficient Funds
Your transaction will fail if your Timon card doesn’t have enough funds to cover the charge and any associated fees.

• Always ensure your balance exceeds the exact amount to be charged.

• For subscriptions, it’s best to leave an extra $1–$2 to cover potential currency fluctuations or platform charges.

• If your card frequently fails due to low balance, Timon may temporarily restrict card use.
  
  

2. Card Type Requirements
Some platforms only accept specific types of cards or billing addresses.

Timon offers:

• USD VISA Card – Nigerian billing address

• USD Mastercard – US billing address

• NGN Virtual Card – Nigerian billing address

If one card doesn't work, switch to another supported card type. You can move funds between your USD cards for free within the Timon app.

3. Currency Mismatch
Using a USD card on a platform billing in Naira (₦), or vice versa, may cause your transaction to fail. Always match the card’s currency to the billing currency on the platform.

4. Incorrect Card Details
Double-check all card details:

• Card number

• Expiry date

• CVV

• Billing address

Even one incorrect digit can block the payment.

5. Frozen or Inactive Card
Your transaction may be blocked if your card is frozen. Go to your Timon app and unfreeze the card before trying again.

6. Unsupported Platforms
Timon cards do not support certain platform types, including:

• Cryptocurrency exchanges

• Betting and gambling platforms

• Adult content websites

Attempting transactions on these sites will be blocked.

Best Practices to Avoid Card Issues

• Check your card balance before each payment.

• Match card type and billing address with what the platform requires.

• Use the correct currency for the card (e.g., USD card for dollar payments).

• Double-check all card details during entry.

• Avoid restricted platforms that are unsupported by Timon.

If your issue persists or you need help figuring out which card to use, feel free to reach out to our support team. We’re here to help!